Terms of Service
SkyCall is an Australian information service that supports your site's weather policy. These terms set out what SkyCall does, what it does not do, and how we and you each stand. Please read them before you register a site or add a number.
1.Who we are
SkyCall Alerts is operated by Kirka & Co Pty Ltd (ABN 36 703 789 584), an Australian company. We trade as SkyCall Alerts and run the website at skycall.com.au, the customer portal, the alert engine and the text and email messages they send.
By registering a site, adding a number, replying YES to a consent text, scanning a Member QR and ticking "I agree", or starting a plan, you accept these terms. If you are acting for a club, school, council, company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.
2.What SkyCall is
SkyCall is an Australian information service that supports your site's weather policy.
SkyCall is not a safety system, and it does not make work decisions.
SkyCall takes the distances and waiting time written in your weather policy, watches a lightning network for your site's location, and sends plain-English text messages (and emails, if you add email contacts) when lightning is detected inside the rings you set, and again when your configured wait has passed with no further detection inside the ring. Every message is logged, with its time and send status, in your portal.
Your policy decides
- SkyCall reports facts: a detection, a distance, a time, an elapsed period. It does not tell anyone to stop, to leave, to stay, or to start again.
- Whether to suspend or resume play, work or any other activity is a decision for the site, under its own policy and the judgement of the people on the ground.
- An "all clear" message states that no lightning was detected inside your ring for your configured wait. It is a statement of elapsed time only, not advice that conditions are suitable for anything.
- Alerts are sent during the operating hours you set for each site, unless a number has chosen around-the-clock alerts. Detections are logged around the clock either way.
Where the data comes from and what it can and cannot tell you
- Lightning detections are supplied by a licensed commercial lightning-detection network (Vaisala Xweather). Its stated median location accuracy is about 1 kilometre. An "On-Site Strike" message means a strike was detected within that margin of your site's recorded map position. It does not mean that any particular structure, person or point on the site was struck.
- Hail messages (where included in your plan) are built from a forecast provider's model estimates of likely hail at your site's position. Timing, size and movement are estimates and can be wrong. A "hail threat has passed" message means the provider's data no longer shows a threat for your position; it is not a statement about current conditions on the ground.
- A detection network can miss a strike, mislocate a strike, or report one late. Not every lightning event will be detected or reported, and detection does not confirm that lightning struck a specific point.
- The engine reads the network at intervals. Lightning that occurs and is not present in the data at the time of a read may not generate a message.
- Text messages are carried by mobile networks. Delivery can be delayed, out of order, or fail for reasons outside our control, including carrier congestion, handset settings, coverage and number portability. Email can be filtered or delayed by the recipient's provider.
For these reasons we do not promise that any detection will be made, that any message will be sent at a particular time, or that any message will be delivered. The service is one input to your policy. It is not a substitute for a lightning policy, for trained people, for your own observation of the sky, or for official warnings from the Bureau of Meteorology and emergency services.
Other features
- Time Check: where enabled, a recipient can text TIME to receive the minutes elapsed since the last detection inside the ring. The reply is a fact about the log, nothing more.
- Member QR: where included, a poster QR lets a member or visitor opt in to one site's alerts for 24 hours. See section 4.
- Event Evidence Reports: a report sets out what SkyCall detected and what it sent, with times, sealed with a cryptographic hash so it can be shown not to have been altered after it was produced. It records what the service did. It does not state whether a decision was right, or whether conditions were suitable for any activity.
- Setup (where purchased or included): we turn your written policy into the site's ring distances, wait, hours and recipients, and run a test message. You remain responsible for confirming the configuration reflects your policy.
3.Your account
- You must give accurate details when you register: your name, your organisation, a working email address, and the correct address and map position for each site. Alerts are calculated from the site position you record; an inaccurate position produces inaccurate messages.
- You sign in with a link we email you. Treat that link, and any email account it is sent to, as a password: do not forward or share it. Anyone who holds the link can act as you in the portal.
- You are responsible for everything done in your account, including the sites, hours, distances, waits and numbers that are set up or changed in it, and for every number and email address you add.
- Keep your site's configuration current. If your policy changes, change the portal. If a person leaves, remove their number.
- Tell us promptly at support@skycall.com.au if you believe your sign-in link or account has been used by someone else.
4.Recipients and consent
SkyCall sends messages only to people who have agreed to receive them. This is how consent works, and what you take on when you add a number.
- Your own number is confirmed when you register: the registration form is the consent.
- Every other number you add receives one text asking it to reply YES. Until that number replies YES, it receives no alerts. No YES, no messages.
- STOP ends it. Any recipient can reply STOP to any message and that number is silenced across every site, immediately. If a STOP recipient wants alerts again, they text YES from that phone.
- Member QR: a person who scans a site's poster QR and ticks "I agree" consents to that site's alerts for 24 hours. The consent lapses on its own; no list is kept beyond the log. Reply STOP works the same way.
- Email contacts you add receive alert emails. Every alert email carries a way to stop them.
Your responsibilities when adding people
- You must have the authority to add each number or email address: the person is your staff member, member, contractor, volunteer or otherwise someone your organisation is entitled to contact about operations at the site.
- You must not add numbers of people who have no connection to the site, lists bought or scraped from anywhere, or any number whose holder has asked you not to contact them.
- Alert numbers are for alerts. You may not use SkyCall to send, or to collect numbers for, marketing or any other message.
Spam Act 2003. SkyCall's messages are sent on your instruction. We build the consent, the sender identification and the opt-out into every message so that the Spam Act 2003 (Cth) is met on our side. Meeting it on your side, by only adding people you are entitled to contact and by honouring their wishes, is your responsibility. If a complaint arises from a number you added without authority, you are responsible for it, and we may remove the number or suspend the account.
5.Plans, billing and cancellation
SkyCall is sold as a subscription. The plans are Crew, Company and Enterprise, with a Schools & councils arrangement paid by invoice or purchase order. Each plan's inclusions (sites, numbers, email contacts, reports, Member QR, Time Check, On-Site Strike, hail) and the current prices are shown at skycall.com.au/#pricing. Prices are in Australian dollars and include GST where it applies.
| Item | How it works |
|---|---|
| Billing | Monthly or annual plans are billed in advance, at the start of each billing period, by card through Stripe. Schools & councils are invoiced annually in advance. Enterprise is quoted and invoiced per the quote. |
| Cancelling | You can cancel any time in the portal, with no call and no form. Your plan stays active until the end of the period you have paid for, then stops. We do not refund part of a billing period already paid for, except as set out under "Our offer" below or as the Australian Consumer Law requires. |
| Our offer | What we publish at skycall.com.au/#pricing at the time you start a plan applies to you: the live-in-one-day promise (if your first site is not live within one day of your plan starting and your setup details being supplied, your first month is free) and the 60-day money-back promise (cancel within 60 days of your first payment and we refund that payment in full, no questions). Both are enforced from our own log; you do not need to fill in a claim form. Email support@skycall.com.au and we act on it. |
| Setup | A one-off charge on Crew, included on Company and above, and done free for the first sites under any published promotion. It is charged once, when the setup is done. |
| Event Evidence Reports | Purchased per report on Crew; included on Company and above. Your alert log and CSV export are included on every plan. |
| Friends & family | Some sites run on a plan discounted to no charge by a code we hand out personally. That plan is a courtesy, not a contract for a term: we may end it, or move it to a paid plan, with 30 days' notice by email. Everything else in these terms applies to it. |
| Failed payments | If a card payment fails, Stripe retries. If payment is not received within 14 days of the due date we may suspend alerts until it is, and we will tell you by email before we do. |
| Price changes | We may change prices with at least 30 days' notice by email. A change takes effect from your next billing period after the notice. If you do not accept it, cancel before that period starts and you will not be charged the new price. Annual plans keep their price until renewal. |
| Plan changes | You can move up a plan in the portal at any time; the difference is charged pro rata from that day. Moving down takes effect at your next billing period. |
6.Acceptable use
You may use SkyCall for the sites you register, for the people connected to them. You must not:
- resell, sublicense, or offer SkyCall alerts as part of another product or service without our written agreement;
- register a site you do not operate or have no authority over, or register a position that is not a real site in order to monitor lightning somewhere else;
- scrape, crawl, copy or bulk-download the website, the portal, the alert log or any data we present, other than through the export we provide you for your own sites;
- automate TIME requests or send repeated messages to our number in a way designed to extract data rather than to ask about your site;
- use the service to send, or to collect numbers for, any marketing, political, fundraising or unrelated message;
- interfere with, probe, or attempt to bypass the security of the website, portal, engine or messaging; or
- present any SkyCall message, log or report as a statement that conditions were suitable for any activity, or alter a report and present it as ours.
If you breach this section we may suspend or end your account. Where practical we will tell you first and give you a chance to fix it.
7.Availability
- We work to keep SkyCall running around the clock, and we monitor it. We do not promise any particular level of uptime, and we do not promise that the service will be free of faults.
- SkyCall depends on upstream services we do not control: the lightning network, the hail forecast provider, the SMS carrier, the email provider, the payment processor and the hosting platform. An outage or delay at any of them can delay or prevent messages.
- We may take the service down for maintenance. Where we plan it, we will do it outside typical site hours and tell account holders by email where the window is likely to affect alerts.
- Your log shows every message the engine attempted and its send status. If the log shows nothing for a period during which you expected alerts, treat the service as unavailable for that period and fall back to your policy's manual procedure.
8.Liability
Australian Consumer Law. If you acquire SkyCall as a consumer under the Australian Consumer Law, you have guarantees under that law that cannot be excluded, including that services will be provided with due care and skill and be fit for a purpose you have made known to us. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have under a law that cannot be excluded by agreement. Where the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.
Reliance on alerts. To the extent the law permits, SkyCall is not liable for any loss, damage, injury, death, claim or cost that arises from reliance on an alert, an all-clear, a Time Check reply, a hail message, a report or the log, or from the absence, delay, inaccuracy or non-delivery of any of them. SkyCall provides information to your policy; the decisions made under that policy, and their consequences, are yours.
Cap. To the extent the law permits, our total liability to you for all claims arising out of or in connection with the service in any 12-month period is limited to the fees you paid us for the service in the three months before the event giving rise to the claim.
Excluded loss. To the extent the law permits, we are not liable for indirect or consequential loss, loss of revenue, profit, business, data or opportunity, or for any loss caused by events outside our reasonable control, including the matters described in sections 2 and 7.
Your indemnity. You are responsible for, and will cover us against, claims by third parties that arise from numbers or addresses you added without authority, from misuse of the service under section 6, or from your organisation's own decisions under its weather policy.
9.Your data and privacy
We built SkyCall the way we want our own numbers treated, and we do not hand ours to anyone. So the policy is short.
What we store
What the service needs and nothing more: your site name and address (and its map position), your email, the alert numbers and each number's YES or STOP state, each site's operating hours, the alert log, and a payment reference. That is the whole list. We do not see or store card numbers.
What we do with it
- Your numbers are used for alerts. Not for marketing. Not for "occasional updates". Not for a newsletter you did not ask for.
- We will never sell them, rent them, share them or add them to a list, ours or anyone else's.
- The only companies that touch your details are the ones that do a job for you on our instruction: ClickSend, which carries each text; Resend, which sends email; Stripe, which processes card payments; and the lightning and hail data providers, which receive each site's map position only.
- No advertising trackers, no analytics cookies. We count page visits without cookies and without knowing who you are. The address picker on the register form uses Google Maps: Google sees the address search; we store only the address you choose, and the Maps script loads only when you reach the form.
Where it is kept
- Staff numbers, site details and the alert log are stored in Australia (Cloudflare's Oceania region, Brisbane).
- Texts are carried by ClickSend, stored in Australia with service monitoring overseas.
- Email, including sign-in links and alert emails to email contacts, is sent and stored overseas by Resend.
- Card payments are processed overseas by Stripe.
Your choices
- Reply STOP to any message and that number goes silent everywhere, immediately.
- Export your log at any time from the portal.
- Close your account and ask, and your data is deleted. You keep your exported logs; we keep nothing beyond what tax and company law requires us to hold about payments.
- Ask to see or correct what we hold about you at any time: support@skycall.com.au.
We handle personal information in line with the Australian Privacy Principles. If you think we have got something wrong, tell us first and we will fix it; you can also complain to the Office of the Australian Information Commissioner.
Security
- In transit: every connection to SkyCall — your browser, our texting and email carriers, the payment processor and the weather data feeds — is encrypted (TLS). There is no unencrypted path.
- At rest: site details, numbers and the alert log sit in Cloudflare's managed database, running in its Oceania region and served from Brisbane, encrypted at rest by the platform. Cloudflare gives no Australian residency guarantee for this database.
- Payments: card details go straight to Stripe (PCI DSS Level 1). SkyCall never sees, stores or transmits a card number.
- Access: one company, one owner, no staff. The owner's AI assistants (Anthropic's Claude) read production data through the owner's own connectors to run and audit the service; they do not hold keys and do not move money. Operating keys are held in the platform's secret store; the alert server keeps its own in a file on that server. Any suspected exposure means rotation, not investigation first.
- Sign-in: no passwords to leak — a single-use emailed link or a texted code, both time-limited and redeemed only by a tap on our own page.
- Separation: each customer sees only their own sites, numbers and log; the alert engine runs on its own server and can only read the roster it needs.
- Record: every text is logged with its time and the carrier's delivery result, and the log is exportable by you at any time.
- If something goes wrong: we tell affected customers within 72 hours of confirming a breach of their data, say what was involved, and what we did about it.
- Certification: SkyCall is not ISO 27001 certified. We follow the practices above and will supply a written security statement or complete your questionnaire on request: support@skycall.com.au.
10.Intellectual property
- The SkyCall name, the bolt mark and wordmark, the website, the portal, the alert engine, the message wording and the report format belong to Kirka & Co Pty Ltd. These terms do not transfer any of it to you.
- You may use the Member QR poster and any material we give you for the purpose of your site's alerts. You may not alter our marks or present them as your own.
- Your site details, your numbers and your alert log are yours. You grant us the right to store and process them to run the service, and to use anonymised, aggregated statistics (for example, how many alerts were sent in a storm season) with no site, person or organisation identifiable.
- Reports and exports we produce for you are yours to keep and to show to whoever you need to show them to, unaltered.
- Lightning and hail data remain the property of their providers and are licensed to us for the service. You may not extract and redistribute them.
11.Changes to these terms
We may update these terms. When we do, we change the version and date at the top of this page and, for any change that affects your rights or what you pay, we email account holders at least 30 days before it takes effect. Continuing to use the service after that date means you accept the updated terms. If you do not, cancel in the portal before the date and your plan ends at the close of the period you have paid for.
The current version is always at skycall.com.au/terms. Earlier versions are available on request.
12.Governing law and disputes
- These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth courts sitting there.
- Talk to us first. If you have a problem, email support@skycall.com.au with the site, the dates and what happened. We aim to reply within two business days and to resolve most matters within fourteen.
- If we cannot resolve it between us within 30 days, either of us may take the matter further. Nothing in this section stops you from seeking help from a consumer protection agency or from exercising any right you have under the Australian Consumer Law.
- If any part of these terms is found to be unenforceable, the rest continues to apply.
13.Contact
Kirka & Co Pty Ltd, ABN 36 703 789 584, trading as SkyCall Alerts
Support: support@skycall.com.au
Website: skycall.com.au · Portal: skycall.com.au/portal
Alert texts come from a dedicated SkyCall number. Reply STOP to any of them to opt out; reply TIME, where the feature is on, for the minutes elapsed since the last detection inside your ring.